FREQUENTLY ASKED QUESTIONS
Feel free to contact us if you have a specific question that is not featured in our FAQ section.
¡Sí! Envíenos un correo electrónico a customersupport@rockabyerags.shop y le enviaremos una respuesta en un plazo de 24 horas. También puede hacer clic aquí para utilizar el formulario de contacto.
Good news, shipping is absolutely free within the United States!
We gladly accept all major debit and credit cards including Visa, MasterCard, American Express, and Discover. We also accept PayPal for easy, secure transactions.
We take pride in getting orders out fast via USPS. Once the item has shipped, delivery usually takes 3-7 days depending on location, weather, and USPS operations.
Absolutely! Just add the Personalized Message to your cart at checkout and type your message in the Order Notes field. Your gift will include a glossy 4 x 6 card containing your personal message.
Once shipping is processed, a tracking number will be sent to you at the email address associated with your account. You can also click the Track Order link at the bottom of our homepage, then enter your order info for tracking status.
Returns are accepted within 30 days of purchase. Your item must be unused and in the same condition that you received it. Please contact us prior to return and indicate via email what item is being returned and include the reason for the return. The buyer is responsible for all shipping and handling fees for returns. All sale items are final sales and may not be returned.
Click here to view our full Returns and Refunds policy.
We only replace items if they are defective or damaged in transit. If you need to exchange it for the same item, send us an email at customersupport@rockabyerags.shop
Click here to view our full Returns and Refunds policy.
We do not currently facilitate custom orders. However, we may offer custom services in the future. Feel free to check back in with us.